Refunds Overview
We understand that your circumstances may change, and you may need to request a refund.
Our Fees, Charges, and Refunds Policy and Procedures outlines the conditions under which refunds are granted, ensuring fairness and transparency for all students.
Eligibility and Processing
If you are eligible for a refund, the amount and processing time will depend on factors such as:
- The timing of your withdrawal
- Visa status (for international students)
- Any applicable administrative fees
Refund requests must be submitted in writing by completing the Refund Request Form and will be processed in accordance with the Fees, Charges, and Refunds Policy and Procedures and relevant regulatory requirements.
International students
International students are entitled to tuition fee refunds in the following instances:
| Notification Period | Eligible Refund |
| Notification to withdraw received before the commencement of the semester | |
| The Institute is unable to deliver a course in full. Note: As an alternative, the Institute may offer a place in an alternative course, either at CITI or another CRICOS registered provider, at no extra cost to the student | Full refund of all money paid to date (including the administrative fees in this instance) OR Nil refund if alternative course is accepted |
| The Institute withdraws the offer of enrolment because the student is unable to meet conditions associated with the enrolment e.g. fails a preliminary program or fails to reach a stated level of English which is stated as a condition of offer in the CoE, letter of offer, or any other correspondence provided to the student. | Full refund of unused tuition fees paid to date. Refund amount = Weekly Tuition Fee x Weeks in Default Period |
| The student’s initial student visa application is rejected and the student does not start the course at the agreed location on the agreed starting day. or the student withdraws from the Course at the agreed location before the agreed starting day | Refund amount is calculated in accordance with the legislative instrument made under section 47E (4) of the ESOS Act (“legislative instrument”). By way of guidance, in this instance the refund amount is the Course Fees minus the lesser of: 5% of the Course Fees received by the Institute before the Default Day and/or $500 |
| The student has been refused a Student Visa and the Student withdraws from the Course at the agreed location after the agreed starting day. | Refund amount is calculated in accordance with the legislative instrument. By way of guidance, the refund amount is: Weekly Tuition Fee x Weeks in Default Period |
| The student’s visa application is delayed by circumstances beyond the student’s control and is not ready in time for the student to begin the program for which they applied (Note: a visa delay caused by the student’s own action or inaction is not considered a circumstance beyond the student’s control). | Full refund of all money paid to date (including the administrative fees in this instance) *Enrolment fee and Revised CoE charge are non-refundable |
| The Institute withdraws an offer of enrolment based on incorrect or incomplete information provided by the applicant. | Full refund of unused tuition fees paid to date Refund amount = Weekly Tuition Fee x Weeks in Default Period |
| More than 28 days before commencement of the teaching period | Refund of 70% of tuition fees paid for the semester minus the administration fees |
| Less than 28 days and before commencement of the teaching period | Refund of 50% of tuition fees paid for the semester |
| On or after the commencement of the teaching period | No refund. |
| Notification to withdraw received after the commencement of the semester | |
| Withdrawal from a unit of study | |
| Prior to Census date | Full transfer of fee to subsequent semester |
| After Census date | No refund |
| Withdrawal from a course | |
| Prior to Census date | Refund minus 50% of tuition fee |
| After Census date | No Refund |
Domestic students
Domestic students are entitled to tuition fee refunds in the following instances:
- If the Institute is unable to deliver the course.
- If a student withdraws from a unit of study on or before the Census Date.
- In cases of exceptional personal circumstances.
- Students whose enrolment is terminated due to serious breaches of Institute policies are not eligible for fee refunds for that semester.
- The Institute reserves the right to withhold up to 100% of any fees paid and terminate enrolment if a student is found to have provided false or misleading information in their application.
- Domestic students requesting a refund must complete a Domestic Student Refund Request Form (Appendix 5) and submit all relevant documentation.
Once FEE-HELP status is granted, the following conditions apply:
- No FEE-HELP debt will be incurred if a student withdraws from a unit of study on or before the Census Date.
- A FEE-HELP debt will be incurred if a student withdraws after the Census Date.
Circumstances where a refund will not be paid
Note: Refunds may be approved on compassionate grounds or where matters relating to student wellbeing justify such consideration. All requests will be assessed on a case-by-case basis, having regard to the individual circumstances of the student.
| Condition | Refund Status | |
| 1 | A student withdraws after the beginning of course or commencement of current semester. | No refund payable |
| 2 | A new student who has commenced the course with CITI and fails to enroll in the subsequent second study period to complete at least 2 units paid for in credit | No refund payable |
| 3 | A student fails to complete enrolment and commence by the start date of the current study period without any withdrawal application or approved deferment of studies | No refund payable |
| 4 | A student is not permitted to commence or continue because of failure to pay an amount owed to CITI in order to commence the current semester or undertake the course | No refund payable |
| 5 | CITI cancels a student’s enrolment because the student fails to maintain satisfactory course progress | No refund payable |
| 6 | CITI cancels a student’s enrolment because the student fails to maintain satisfactory attendance or to engage with their studies (e.g. submission of assessments, response to emails from Institute or Unit Coordinator, no engagement with the Learning Management System) | No refund payable |
| 7 | CITI cancels a student’s enrolment because the student is found guilty of academic or behavioural misconduct as specified in the Student Code of Conduct and/or Academic Integrity Policy and Procedures | No refund payable |
| 8 | CITI cancels a student’s enrolment because the student supplies fraudulent, forged or deliberately misleading documentation | No refund payable |
| 9 | CITI cancels a student’s enrolment because the student fails to pay course or other fees – CITI reserves the right to pursue the collection of unpaid fees and other charges incurred via any legal method available | No refund payable |
| 10 | A student arrives after the last enrolment date for their course, is permitted to enrol, then withdraws | No refund payable |
| 11 | A student breaches a visa condition due to which CITI refuses to provide, or continue to provide, a course | No refund payable |
| 12 | Deposits paid to CITI for other courses packaged with the student’s current offer letter from CITI (e.g., a deposit paid for a Bachelor course packaged with a Diploma course) | No refund payable |
| 13 | Variation to enrolment in Subject(s) between one week before the commencement of semester and the Census Date inclusive | No refund payable Unspent tuition fees for the original subject(s) will be credited towards substitute or subsequent subject(s). |
| 14 | Variation to enrolment in Subject(s) after the Census Date | No refund payable No credit of tuition fees towards any substitute or subsequent subject(s). |
Further Information
For full details, including eligibility criteria and the refund application process, please refer to:
Fees, Charges, and Refunds Policy and Procedures
Or contact our supportive Student Services team:
[Student Services Contact form]
