Student Testimonials
We value your feedback and would love to hear about your experience studying with us. Writing a student testimonial allows you to share your journey, highlight what you enjoyed about your course, and offer advice to future students.
Here are some tips on writing an effective testimonial:
- Introduce Yourself – Mention your name, course, and any specific experiences or aspects of your studies that stood out.
- Share Your Story – Talk about your journey, what you have learned, and how the Central Institute has helped you achieve your goals.
- Highlight Key Benefits – Focus on what you found most valuable, whether it is the course content, the support services, or the learning environment.
- Offer Advice – Give some helpful tips to prospective students about succeeding at the Central Institute or what they should expect from the experience.
Once you have written your testimonial, submitting it is easy! Simply send your testimonial to Student Services:
[Student Services Contact form]
If you have any photos or additional media that showcase your experience, feel free to upload them alongside your testimonial.
We look forward to hearing your story! Your feedback helps us continue improving and inspiring future students.
Student Feedback
We are committed to continuously improving the student experience. If you have feedback, suggestions, or ideas for improvements, please share them with us via our feedback form.
- [Feedback Form]
- [Student Services Contact form]
You can also drop your feedback into our suggestion box located at Student Reception.
Note: You will be asked to provide your name and student ID when you complete the feedback form. Providing these allows us to tailor our response to your needs. However, you may also submit anonymous feedback by entering details such as “Anonymous” and anonymous@privacy.com.au.
For formal complaints, please refer to the guidelines on the [Student Complaints] page.
Student Grievances and Complaints
The Institute is committed to providing a fair, safe, and supportive learning environment. If you are unhappy with any aspect of your experience, you have the right to raise a complaint or appeal without fear of disadvantage, discrimination, or retaliation. All complaints are taken seriously and handled in a fair, impartial, and timely manner.
What You Can Complain About
You may raise a complaint or grievance about academic or non-academic matters, including teaching, assessment, services, facilities, or decisions made by the Institute.
When making a complaint, you are expected to:
- Follow the complaint process outlined by the Institute.
- Respect confidentiality where required.
Communicate in a courteous and reasonable manner.
Informal Complaints
Most concerns can be resolved quickly through an informal process.
- Informal complaints can be made within 12 months of the issue occurring.
- You can raise an informal complaint:
- In person
- By phone
- By email
- In writing
- Academic matters should be raised with the Dean
- Non-academic matters should be raised with Student Services
Staff will aim to resolve informal complaints as quickly as possible, usually within 20 working days. If the matter cannot be resolved informally, it may be referred to the formal complaint process. You will normally receive an outcome within 3 working days of an informal complaint being investigated. More complex matters may take up to 5 working days, and you will be kept informed of progress.
Formal Complaints
If you are not satisfied with the outcome of an informal complaint, or if the issue is more serious, you may lodge a formal complaint.
- Formal complaints must be submitted in writing using the approved complaint form.
- Complaints should be lodged within 12 months of the issue occurring, or within a reasonable timeframe after an informal outcome.
- Your complaint should clearly explain:
- What the issue is
- How it occurred
- Who is involved
- What steps you have already taken
- What outcome you are seeking
- Supporting documents should be included where possible.
The Institute will investigate formal complaints internally in a fair and impartial manner.
International Students
If the outcome of a complaint or appeal affects your Confirmation of Enrolment (CoE), the Institute is required to report the change through PRISMS, which may impact your student visa.
- You will be notified in writing if this occurs
- No changes to your enrolment will be reported until all internal appeals have been completed
- You have the right to appeal decisions relating to:
- Conditional enrolment
- Suspension
- Cancellation of enrolment
You may also contact the Department of Home Affairs directly to discuss any visa-related implications.
You can also make a complaint by completing the Student Services contact form:
[Student Services Contact form]
How to Make a Complaint
Contact Your Unit Coordinator First
If your complaint relates to any of the following, contact your Unit Coordinator in the first instance:
- A review of an assessment mark or final mark for a subject
- An application against academic penalties
- The learning and teaching environment
This gives your Unit Coordinator an opportunity to address your concerns directly and is often the most effective way to resolve issues.
Contact Student Services First
If your complaint relates to any of the following matters, contact Student Services in the first instance:
- Your enrolment
- Your fees or fee statement
- Misconduct proceedings
Make your complaint as soon as possible after the issue occurs to ensure a timely resolution.
More Information
For more details, refer to:
National Student Ombudsman
If your complaint reaches a grievance stage and you are not satisfied with the Institute’s internal decision, you may contact the National Student Ombudsman (NSO). The NSO provides accessible, safe, and confidential services for all students. The NSO offers multiple channels for submitting a complaint, including the option to make an anonymous report.
Students may also contact the NSO for information and advice, particularly if they are unsure whether they wish to lodge a complaint.
The NSO can assist students:
- if they are dissatisfied with how a complaint has been handled by their higher education provider
- if they believe a decision has been made in error or that their higher education provider has acted unfairly
- if they are unable to make a complaint directly to their higher education provider
The NSO provides independent advice and guidance on the complaint process. Where the NSO is not the appropriate body to address a particular issue, a referral to a more suitable organisation will be arranged. To contact the NSO via phone please call 1300 395 775. You can also make a complaint in person Monday to Friday between 10am to 4pm at the NSO Sydney, Level 20, 60 Castlereagh Street, Sydney. You can access more information on the NSO website (https://www.nso.gov.au)
